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Store Policies
I go to great lengths to assure that you will be happy with every aspect of your shopping experience with me. From the moment you decide to purchase to the moment when you receive and open your "new" treasure - I want you to be thoroughly pleased. I do my very best to ensure that all merchandise is represented accurately. I provide a thorough description and clear photos. I will always be happy to provide more photos as you make your decision to purchase. I take great pride in finding the very best - the creme de la creme - for you. Antique and vintage items are one-of-a-kind and frequently have character in patina that comes from their age and usage. All sales are final. I do not offer refunds.
My personal philosophy is that people are way more important than things. Above all, I want you to be happy. I will do my very best to answer your inquiries as speedily and as thoroughly as possible.
Payment
I accept payments via Visa, MasterCard, Discover and American Express or any bank debit ATM, as well as personal checks, cashier's checks and money orders. If you wish to pay with a credit card or ATM card please notify me at the time of your purchase. I will then send you a payment invoice through Propay. Propay is a credit card payment service provided by Wells Fargo Bank. I will need your first and last name, as well as your email address. You do not need to be a member to pay through ProPay. If you choose to mail your payment (personal check, cashier's check or money order), please send it to:
Sheri Howells
3018 Rosalinda
San Clemente, CA 92673
Shipping & Handling
I ship using a variety of methods - whichever suits your needs the best. There are no up-charges or handling fees. You will always pay true and actual shipping fees from the shipper.
Fed Ex Ground. Please allow approximately 5 - 7 business days for processing and shipping. Shipping charges are calculated automatically based on the measurements and weight of your order and are fully insured.
Greyhound Freight. You will pay Greyhound directly for their services. I ship from my terminal directly to the terminal in your area. You would need to pick up your item from the terminal closest to you. Please allow approximately 5-7 business days for processing and shipping. Shipping costs are based upon measurements and weight. Greyhound Freight insures up to $300. per item.
Cal Metro: Truck delivery from business to business within California. Cal Metro does not ship to residences. However, if you know of a business - any type of business - that will allow you to have an item delivered there, Cal Metro will work for you. They are very affordable and very reliable. From time of drop-off to delivery, delivery time is generally within 5 days.
Local Pick-up: You are always welcome to pick up an item from me. I will make myself available to fit your scheduling needs.
I have a wonderful reputation as an excellent packer and would much rather overpack for safety than to run the risk of damage. On the very rare occasion that an item is damaged in shipping, please notify me immediately and I will file a claim with the shipper. Your job will be to follow-up with the shipper for the resolution of the claim. I will assist you in every way possible, but this is your responsibility. Retain all packaging and boxing materials. Disposal of the damaged merchandise or packaging may void any damage claim. I am not responsible for merchandise that is damaged by the shipper. I do not offer refunds or returns. All sales are final.
Sales Tax
All items purchased and shipped within the State of California will be taxed at a rate of 7.75% unless I am provided with a valid California resale number.
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